| ITI əməkdaşlarının elmi işləri - məqalə |
| Biblioqrafik təsvir | |
| Aliguliyev , R.M. Assessment of e-government services by sentiment analysis of citizen comments / R.M. Aliguliyev , G.Y. Niftaliyeva // Electronic Government, an International Journal Electronic Government, an International Journal (EG). - 2026. - N: Vol. 22 (4). - P. 403-419. | |
| Annotasiya | |
| Evaluation of e-service quality is currently considered one of the current issues. By improving the quality of e-services through the analysis of citizen comments, organizations can gain an advantage in the online environment and improve their relations with citizens and their satisfaction. Taking these into account, a new method was proposed in order to increase the quality of e-services, citizen satisfaction and their role in management. Sentiment analysis technologies were used in the proposed method. First, citizen comments were analysed for sentiment, using this, the positive and negative weight of each service was determined, based on this, the level of satisfaction of citizens with government bodies was determined. After that, the main problems that the citizens are concerned about and the extent to which these problems were promptly eliminated by the relevant government bodies were determined. | |
| Elektron variant | |
| Elektron variant |
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